Article ID: 925376 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
In a Microsoft Exchange Server organization, a Microsoft Entourage user may receive a meeting request that does not correspond to the meeting time that is specified by the meeting organizer.
Additionally, the user receives the following confusing message: Additionally, the Entourage user finds that the start time and the end time that are displayed in the opened meeting request differ from the start time and the end time that are displayed in the table view of the calendar.
This problem occurs if the following conditions are true:
This problem occurs because the following sequence of events occurs:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesIf you are running Microsoft Exchange Server 2003, you must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply this hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Restart requirementYou do not have to restart the computer after you apply this hotfix.
However, the Microsoft Exchange Information Store service and all dependent services are stopped and then restarted after you apply the hotfix.
Note You may also have to restart the Microsoft Exchange Information Store service after you configure the registry entry that is mentioned in the "Hotfix installation information" section.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Hotfix installation informationAfter you apply the hotfix, you must enable the hotfix. After you enable the hotfix, the confusing information is no longer displayed in Entourage.
Note This hotfix permanently removes the following warning message: Typically, this message is displayed in Entourage when time zones differ. The message was removed to make it easier to implement the hotfix.
To enable the hotfix, configure the following registry subkey on the computer that is running Exchange Server:
To do this, follow these steps.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages
Article ID: 925376 - Last Review: October 8, 2011 - Revision: 4.0
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