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You can view the data of all system users when you click "Find Available Time" in the "Schedule Service Activity" dialog box in Microsoft Dynamics CRM 3.0

Article ID: 925473 - View products that this article applies to.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986

(http://support.microsoft.com/kb/256986/ )

Description of the Microsoft Windows registry

The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0. You have a security role whose privileges disable the organizational level access to system users. You try to schedule a service activity by using the Form Assistant in the Schedule Service Activity dialog box. In this scenario, when you click Find Available Time in the Schedule Service Activity dialog box, you can view the data of all system users.

Note In this scenario, if you have a security role whose privileges disable the organizational level access to equipment, you receive the following error message:

You do not have enough privileges to access the Microsoft CRM object.

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RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751

(http://support.microsoft.com/kb/927751/ )

Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Installation information

By default this hotfix is disabled. To enable this hotfix, create a new registry key. To do this, follow these steps:

Exit Microsoft Dynamics CRM 3.0.
On the server that is running Microsoft Dynamics CRM, click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
On the Edit menu, point to New, and then click DWORD Value.
Type CheckPrivilegesForResources, and then press ENTER.
Right-click CheckPrivilegesForResources, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to exit Registry Editor.

Note After you enable this hotfix, a user can see only the resource groups for which the user has privileges from the Microsoft Dynamics CRM security role. Specifically, the user can see the resource group for the users. And, the user can see the resource group for the equipment for which the user has privileges.

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MORE INFORMATION

For information about performance tuning for CRM 3.0, see the following white paper:

Optimizing the Performance of Microsoft Dynamics CRM 3.0 White Paper

(http://www.microsoft.com/downloads/details.aspx?FamilyID=6b32e0b3-5520-48a7-b3cd-d8477d084821&DisplayLang=en)

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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