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Microsoft Outlook stops responding when you click a command button on the Microsoft Dynamics CRM toolbar
Article ID: 925505 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
You may experience the following problem in Microsoft Office Outlook when the Microsoft Dynamics CRM laptop client for Outlook is installed. When you click a command button on the Microsoft Dynamics CRM toolbar, Microsoft Outlook stops responding. This problem occurs if the following conditions are true:
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
The Microsoft Dynamics CRM laptop client for Outlook may take more than 10 seconds to update the Go Offline button to the Go Online button.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards