Windows Media Player 11 cannot acquire licenses for DRM content when the Media Player is deployed by using an incorrect version of the OPK for Windows Media Player

You use the a version of the Sysprep tool (Sysprep.exe) that is earlier than Microsoft Windows XP build 2600 to deploy Windows Media Player 11. However, the Windows Media Player 11 client computer cannot acquire licenses for Digital Rights Management (DRM) content.

This issue may occur if a version of the OEM Pre-Installation Kit (OPK) that is earlier than the OPK for Windows Media Player 11 is used to package Windows Media Player 11. Innovations in DRM technology in Windows Media Player 11 include changes in the Cleandrm.lib file. Innovations also include changes to the Sysprep.exe and Riprep.exe tools.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: