Stop errors occur on a Windows-based computer that has 2GB or more of RAM and is using an NVIDIA nForce USB controller
On This PageSYMPTOMS You may receive a Stop error message that resembles one of
the following after you resume a computer from sleep or from hibernation:
Error message 1: STOP 127 PAGE_NOT_ZERO_NVIDIA_USB
This error occurs on a computer that uses 2 gigabytes (GB) or more
of RAM and an nVidia nForce EHCI controller. Error message 2: STOP 0x1000007E usbhub.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED This error occurs because of a
race condition in the Usbhub.sys driver. This condition occurs if a USB device
driver tries to enter a selective suspend state when a previously canceled
selective suspend request has not yet been fully processed. RESOLUTIONWindows Vista update informationTo resolve this problem in Windows Vista, install update 925528. To install this update, visit the following Microsoft Web site:http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com) The following files are available for download from the Microsoft Download Center: Update for Windows Vista (KB925528) Download
the KB925528 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A583E590-1204-4F94-8EE1-063071797427)Update for Windows Vista, 64-bit versions (KB925528)Download
the KB925528 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=19AB48CC-8D01-48AF-87B4-2F32D84344DE)Release Date: January 30, 2007 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help prevent
any unauthorized changes to the file.
PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this update.Update replacement informationThis update replaces update 929734. This update is replaced by the updated version that is included in KB 941600.For more information about Cumulative update rollup for USB core components, click the following article number to view the article in the Microsoft Knowledge Base: 941600 (http://support.microsoft.com/kb/941600/)
Cumulative update rollup for USB core components in Windows Vista
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, 32-bit versions
Windows Vista, 64-bit versions
Windows XP hotfix informationA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. To create a separate service request, visit the following
Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 hotfix informationA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. To create a separate service request, visit the following
Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) PrerequisitesTo apply this hotfix, your computer must be running one of the following operating systems:
Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions
Windows Server 2003, x64-based versions
Windows Server 2003, Itanium-based versions
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONThe
third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, about the performance or reliability of these
products. For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: 816915 (http://support.microsoft.com/kb/816915/)
New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft WindowsIf your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx) For product information about x64-based versions of Microsoft
Windows Server 2003, visit the following Microsoft Web site: http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx) APPLIES TO
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