Error message when you track a Rich Text Format e-mail message in Microsoft Dynamics CRM client for Outlook: "An error occurred promoting this item to Microsoft CRM"

When you track an e-mail message that is in the Rich Text Format in Microsoft Dynamics CRM client for Outlook (the Outlook client), you receive the following error message:
Additionally, the e-mail message is not promoted to the Microsoft Dynamics CRM 3.0 server.

This problem occurs if the following conditions are true:

• You use the Rich Text Format for the e-mail messages.
• You do not use Microsoft Word as your e-mail editor.
• You do not use Word to read the Rich Text Format e-mail messages.
• The e-mail message contains an image.

If you use Word to edit and read the Rich Text Format e-mail messages, the e-mail message is promoted to the Microsoft Dynamics CRM 3.0 server. However, a corresponding e-mail activity in the Microsoft Dynamics CRM 3.0 server does not contain the image.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

This problem is fixed in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Dynamics CRM 3.0, Japanese or Chinese version

This problem is fixed in the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and in the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: