Article ID: 925704 - View products that this article applies to.
When you try to use Microsoft Windows Media Player 11, you experience one of the following symptoms:
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
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Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
This problem occurs if one of the following conditions is true:
Note In Windows Vista, these commands must be run from an elevated command prompt. For more information about the elevated command prompt in Windows Vista, visit the following Microsoft Web site, and then scroll down to the "Known Issues and Work-Arounds" section:
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support