When I try to use Windows Media Player 11, the program does not start, or some UI elements are blank

When you try to use Microsoft Windows Media Player 11, you experience one of the following symptoms:

• You receive the following error message:
  An internal application error has occurred
• Windows Media Player does not start.
• Some Windows Media Player user interface (UI) elements are blank. For example, user-defined menus are blank.

To have us fix this problem for you, go to the "Fix it for me" section. If you’d rather fix this problem yourself, go to the "Let me fix it myself" section.

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.




Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

This problem occurs if one of the following conditions is true:

• The component registration for the Jscript.dll file or for the VBScript.dll file is corrupted.
• One or both files have become unregistered.

To resolve this problem, reregister the Jscript.dll and Vbscript.dll files. To do this, follow these steps:

1. Click Start, click Run, type regsvr32 jscript.dll, and then click OK.
2. Click Start, click Run, type regsvr32 vbscript.dll, and then click OK.

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .