Article ID: 925706 - View products that this article applies to.
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SYMPTOMS

Microsoft Windows Media Player 11 may be unable to transcode digital rights management (DRM)-protected media to fit on a portable media device.

CAUSE

This behavior may occur because DRM-protected files cannot be converted to any other format. This behavior may also occur because DRM-protected files cannot be re-encoded in the same format by using a different bit rate.

This behavior may occur even if you obtain a license from the content provider to copy the files. This behavior also applies to music that has been copied from an audio CD to Windows Media Audio (WMA) files by enabling the "Copy protect music" option.

WORKAROUND

DRM-protected Windows Media Audio files and DRM-protected Windows Media Video files cannot currently be transcoded. To work around this limitation, use one of the following methods, as appropriate for your situation.

Method 1: Disable the "Copy protect music" option, and then re-copy the content

  1. Right-click the Windows Media Player toolbar, point to Tools, and then click Options.
  2. Click the Rip Music tab.
  3. Click to clear the Copy protect music check box.
  4. Re-copy your music.

Method 2: Disable transcoding

You can disable transcoding for a device if the device supports playback of media files in their original state. To do this, follow these steps:
  1. Right-click the Windows Media Player toolbar, point to Tools, and then click Options.
  2. Click the Devices tab.
  3. Select a device, and then click Properties.
  4. Click the Quality tab, and then click to clear the Convert music, pictures, videos, and TV shows as required check box.

Method 3: Disable the "Copy protect music" option, and then burn and re-copy the content

You can burn content to an audio CD and then re-copy that audio CD to non-protected Windows Media Audio files or to non-protected MP3 files. To do this, you must have the rights to burn DRM-protected music to an audio CD. After you burn and copy the media, Windows Media Player can transcode the media for your device.

Note When you burn content to an audio CD and then re-copy the content to a Windows Media Audio file or to an MP3 file, the quality of the audio may be reduced. This reduction in audio quality is especially noticeable when you use a reduced bit rate compared to the bit rate that is used in the original file.

REFERENCES

For more information about DRM-protected audio and video, click the following article numbers to view the articles in the Microsoft Knowledge Base:
307689 "Digital Rights Restriction" error message when you attempt to convert licensed audio files
307692 Error message when you attempt to convert a licensed file: The file cannot be converted because of a digital rights restriction
303271 Windows Media Player does not transcode DRM files to your portable device

Properties

Article ID: 925706 - Last Review: November 1, 2006 - Revision: 1.4
APPLIES TO
  • Windows Media Player 11
Keywords: 
kbtshoot kbexpertisebeginner kbprb KB925706

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