Article ID: 925706 - View products that this article applies to.
Microsoft Windows Media Player 11 may be unable to transcode digital rights management (DRM)-protected media to fit on a portable media device.
This behavior may occur because DRM-protected files cannot be converted to any other format. This behavior may also occur because DRM-protected files cannot be re-encoded in the same format by using a different bit rate.
This behavior may occur even if you obtain a license from the content provider to copy the files. This behavior also applies to music that has been copied from an audio CD to Windows Media Audio (WMA) files by enabling the "Copy protect music" option.
DRM-protected Windows Media Audio files and DRM-protected Windows Media Video files cannot currently be transcoded. To work around this limitation, use one of the following methods, as appropriate for your situation.
Method 1: Disable the "Copy protect music" option, and then re-copy the content
Method 2: Disable transcodingYou can disable transcoding for a device if the device supports playback of media files in their original state. To do this, follow these steps:
Method 3: Disable the "Copy protect music" option, and then burn and re-copy the contentYou can burn content to an audio CD and then re-copy that audio CD to non-protected Windows Media Audio files or to non-protected MP3 files. To do this, you must have the rights to burn DRM-protected music to an audio CD. After you burn and copy the media, Windows Media Player can transcode the media for your device.
Note When you burn content to an audio CD and then re-copy the content to a Windows Media Audio file or to an MP3 file, the quality of the audio may be reduced. This reduction in audio quality is especially noticeable when you use a reduced bit rate compared to the bit rate that is used in the original file.
For more information about DRM-protected audio and video, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307689/ )"Digital Rights Restriction" error message when you attempt to convert licensed audio files
(http://support.microsoft.com/kb/307692/ )Error message when you attempt to convert a licensed file: The file cannot be converted because of a digital rights restriction
(http://support.microsoft.com/kb/303271/ )Windows Media Player does not transcode DRM files to your portable device