Error message when you try to install a Office 2007 or Office 2010 suite or program: "Error 1321. Setup cannot modify the file <file_name>"

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Article ID: 925755 - View products that this article applies to.
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SYMPTOMS

When you try to install a Microsoft Office 2007 or Office 2010 suite or program, the Setup program may stop responding. And, you may receive an error message that resembles the following error message:
Error 1321. Setup cannot modify the file file_name. Verify that the file exists in your system and that you have sufficient permissions to update it.
When this behavior occurs, the Setup program does not roll back the installation of the Office suite or program. And, you cannot use Add or Remove Programs to remove the Office suite or program.

Additionally, the Setup program may finish installing the Office suite or program after you receive this error message. If you try to start a Office program, the program does not start.

CAUSE

This problem may occur if the Encrypt contents to secure data setting is enabled on the folder in which you are trying to install the Office suite or program.  

RESOLUTION

To resolve this problem, install the Office suite or program in a folder that does not have the  Encrypt contents to secure data setting enabled. To confirm that the Encrypt contents to secure data setting is not enabled, follow these steps:
  1. Right-click the folder in which you want to install the Office suite or program.
  2. Click Properties.
  3. On the General tab, click Advanced.
  4. In the Advanced Attributes dialog box, make sure that the Encrypt contents to secure data check box under Compress or Encrypt Attributes is cleared.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 925755 - Last Review: September 28, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
Keywords: 
kbtshoot kberrmsg kbexpertisebeginner kbprb KB925755

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