Article ID: 925755 - View products that this article applies to.
When you try to install a Microsoft Office 2007 or Office 2010 suite or program, the Setup program may stop responding. And, you may receive an error message that resembles the following error message:
When this behavior occurs, the Setup program does not roll back the installation of the Office suite or program. And, you cannot use Add or Remove Programs to remove the Office suite or program.
Error 1321. Setup cannot modify the file file_name. Verify that the file exists in your system and that you have sufficient permissions to update it.
Additionally, the Setup program may finish installing the Office suite or program after you receive this error message. If you try to start a Office program, the program does not start.
This problem may occur if the Encrypt contents to secure data setting is enabled on the folder in which you are trying to install the Office suite or program.
To resolve this problem, install the Office suite or program in a folder that does not have the Encrypt contents to secure data setting enabled. To confirm that the Encrypt contents to secure data setting is not enabled, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 925755 - Last Review: September 28, 2011 - Revision: 4.0