When you install Visio Professional 2007 on a computer that is also running Outlook 2003 and then run Outlook, Outlook may stop responding

View products that this article applies to.

Expand all | Collapse all

SYMPTOMS

When you install Microsoft Office Visio Professional 2007 on a computer that is also running Microsoft Office Outlook 2003 and then run Outlook, Outlook may stop responding. Additionally, you receive the following messages.

Message 1

Please wait while Windows configures Microsoft Office Visio Professional 2007.

You may also receive Message 1 when Outlook performs a send and receive operation.

Message 2

The configuration changes made to Microsoft Office Visio Professional 2007 will not take effect until your computer has been restarted. Would you like to restart now?

Note This issue may also occur after you install Microsoft Office Visio Standard 2007.

RESOLUTION

To resolve this issue, install Microsoft Office 2003 Service Pack 2. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:

870924 (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003