The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0

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Article ID: 926162
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Symptoms

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You use the Send Direct E-mail functionality to send an e-mail message.
  • The subject line of this e-mail message contains one or more of the following special characters:
    • ampersand (&)
    • less than sign (<)
    • greater than sign (>)
    • quotation mark (")
In this scenario, the following HTML code is displayed instead of the special characters in the subject line of the e-mail message:
  • &amp;
  • &lt;
  • &gt;
  • &quot;

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 926162 - Last Review: June 20, 2014 - Revision: 2.0
Keywords: 
kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB926162

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