The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0

Article ID: 926162 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You use the Send Direct E-mail functionality to send an e-mail message.
  • The subject line of this e-mail message contains one or more of the following special characters:
    • ampersand (&)
    • less than sign (<)
    • greater than sign (>)
    • quotation mark (")
In this scenario, the following HTML code is displayed instead of the special characters in the subject line of the e-mail message:
  • &amp;
  • &lt;
  • &gt;
  • &quot;
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RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751
(http://support.microsoft.com/kb/927751/ )
Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/ )
Microsoft Business Solutions CRM software hotfix and update package naming standards
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Properties

Article ID: 926162 - Last Review: July 17, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB926162
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