Article ID: 926239 - View products that this article applies to.
You install Microsoft Windows Media Player 10 on a computer that is running Microsoft Windows XP. A beta version of the Windows Media Format 11 runtime is already installed on this computer.
When you try to use Windows Media Player 10 to play a file that is protected by Windows Media Digital Rights Management (DRM), the following symptoms may occur:
This problem occurs because the Windows Media Player 10 installation replaces files that are part of the beta Windows Media Format 11 runtime installation. Therefore, the Windows Media Format 11 runtime installation does not enable Windows Media Player 10 to play files that are protected by Windows Media DRM.
To troubleshoot this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to install Windows Media Player 11 and about known issues in Windows Media Player 11, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspxFor more information about Windows Media DRM, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/forpros/drm/faq.aspxFor more information about individualization for Windows Media DRM, visit the following Microsoft Web site:
Article ID: 926239 - Last Review: August 23, 2007 - Revision: 3.2