Installation fails, and you receive an error message when you try to install a 2007 Office suite or program, or an Office 2010 suite or program by double-clicking an .msi file: "Error 1713" or "MSI Error 41"

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Article ID: 926279 - View products that this article applies to.
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SYMPTOMS

You try to install a 2007 Microsoft Office suite or standalone program or an Office 2010 suite or standalone program by double-clicking an .msi file. When you do this, you receive one of the following error messages:
Error 1713

MSI_package_name cannot install one of its required products. Contact your technical support group.
System Error: See http://support.microsoft.com/?kbid=926279.
MSI Error 41

Contact your administrator or product vendor for assistance.
Additionally, the installation fails.

CAUSE

This issue occurs by design in the 2007 Office and Office 2010 products. You cannot install a 2007 Office suite or an individual 2007 Office program, or an Office 2010 suite or individual program by running an .msi file that is provided in the Office suites.

RESOLUTION

To resolve this issue, you must run the Setup.exe file. To do this, locate the Setup.exe file in the root folder of the installation source, and then double-click the file.

MORE INFORMATION

For more information about this issue, see the Readme.htm file in the root folder of the installation source.

Additionally, see the Setup sequence of events in the 2007 Office system topic in the 2007 Office Resource Kit. To do this, visit the following Microsoft Web site:
http://technet2.microsoft.com/Office/en-us/library/97bf0177-9438-4584-b86f-e608fc995d971033.mspx


Also, see the the Setup architecture overview for Office 2010 topic in the Office 2010 Resource Kit:
http://technet.microsoft.com/en-us/library/dd162398(office.14).aspx

Properties

Article ID: 926279 - Last Review: September 12, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Groove 2007
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Access 2010
  • Microsoft Excel 2010
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
  • Microsoft Publisher 2010
  • Microsoft Visio Professional 2010
  • Microsoft Visio Standard 2010
  • Microsoft Outlook 2010
  • Microsoft OneNote 2010
  • Microsoft Infopath 2010
  • Microsoft Project Professional 2010
  • Microsoft Project Standard 2010
  • Microsoft SharePoint Workspace 2010
Keywords: 
kberrmsg kbsetup kbtshoot kbexpertisebeginner kbprb KB926279

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