Article ID: 926279 - Last Review: October 15, 2007 - Revision: 2.2

Installation fails, and you receive an error message when you try to install a 2007 Office suite or a 2007 Office program by double-clicking an .msi file: "Error 1713" or "MSI Error 41"

You try to install one of the 2007 Microsoft Office suites or an individual 2007 Office program by double-clicking an .msi file. When you do this, you receive one of the following error messages:

Error 1713

MSI_package_name cannot install one of its required products. Contact your technical support group.
System Error: See http://support.microsoft.com/?kbid=926279.

MSI Error 41

Contact your administrator or product vendor for assistance.

Additionally, the installation fails.

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CAUSE

This issue occurs by design in the 2007 Office suites. You cannot install a 2007 Office suite or an individual 2007 Office program by running an .msi file that is provided in the 2007 Office suites.

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RESOLUTION

To resolve this issue, you must run the Setup.exe file. To do this, locate the Setup.exe file in the root folder of the installation source, and then double-click the file.

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For more information about this issue, see the Readme.htm file in the root folder of the installation source.

Additionally, see the Setup sequence of events in the 2007 Office system topic in the 2007 Office Resource Kit. To do this, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/97bf0177-9438-4584-b86f-e608fc995d971033.mspx (http://technet2.microsoft.com/Office/en-us/library/97bf0177-9438-4584-b86f-e608fc995d971033.mspx)

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