A drop-down list may disappear when you click the drop-down arrow of the drop-down list in the Product Builder configuration dialog box in Microsoft Dynamics AX 4.0

Article ID: 926290 - View products that this article applies to.
This article applies to Microsoft Dynamics AX 4.0 for all regions.
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SYMPTOMS

When you click the drop-down arrow of a drop-down list to view the list in the Product Builder configuration dialog box, the drop-down list may disappear immediately after it appears. This problem occurs if the following conditions are true:
  • You run Microsoft Dynamics AX 4.0.
  • You use modeling variables in a product model.
When this problem occurs, you have to click the drop-down arrow again to view the drop-down list.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
If you are a customer and if you do not have a Premier Support Agreement with Microsoft, you must contact your partner to obtain this hotfix.

Installation information

If you have customizations to one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 4.0 installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Objects that are affected

This hotfix affects the following objects:
  • \CLASS\PBAFrontEndControl

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 926290 - Last Review: July 29, 2011 - Revision: 2.0
APPLIES TO
  • Product Builder, when used with:
    • Microsoft Dynamics AX 4.0
Keywords: 
kbqfe kbmbsmigrate kbHotfixServer KB926290

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