Article ID: 926315 - View products that this article applies to.
When you try to install a 2007 Microsoft Office program or an Office 2010 program, you may receive an error message that resembles the following error message:
When you close the error message, you receive a Microsoft Office Product_Name 2007 Setup Watson error message or a Microsoft Office Product_Name 2010 Setup Watson error message.
Microsoft Office Product_Name 2007 encountered an error during setup.
Error 1714. Setup cannot remove the older version of Microsoft Office Product_Name 2007. Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, seeC:\DOCUME~1\<username>\LOCALS~1\Temp\Setup00000d64\PSS10R.CHM.
This issue may occur if the following conditions are true:
To work around this issue, use the Add or Remove Programs feature in Control Panel to uninstall the earlier version of Office. To do this, follow these steps:
For more information about problems that may occur when you try to install a 2007 Office program, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/926799/ )An earlier version of a Microsoft Office program may not be removed when you install a 2007 Office program
Article ID: 926315 - Last Review: September 12, 2011 - Revision: 3.0
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