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You receive a codec error message, or audio plays but video does not play when you play media files in Windows Media Player 11
Article ID: 926373 - View products that this article applies to.
When you try to play a video file in Windows Media Player 11, the video does not play. However, the audio plays.
Additionally, when you try to play an audio file or a video file in Windows Media Player 11, you may receive an error message that resembles one of the following error messages:
Windows Media Player cannot play the file because the required video codec is not installed on your computer.
Windows Media Player cannot play, burn, rip, or sync the file because a required audio codec is not installed on your computer.
A codec is required to play this file. To determine if this codec is available to download from the Web, click Web Help.
Invalid File Format.
This problem occurs if a codec that is required to play the file is not installed on the computer.
To resolve this problem, configure Windows Media Player to download codecs automatically. To do this, follow these steps in Windows Media Player 11:
Advanced troubleshootingThe following steps are intended for advanced computer users.
Obtain and install the codec. To do this, follow these steps in Windows Media Player 11:
Note If you are using Windows Media Player in an environment that is managed by a network administrator, you may have to contact the network administrator to download and install the codec.
For more information about codecs, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/player/faq/codec.mspxThe information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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