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You cannot configure Windows Mail to use a Web-based (HTTP) e-mail account in Windows Vista

Article ID:926374
Last Review:November 8, 2007
Revision:5.3
Windows Mail no longer supports the HTTP servers that are used by Hotmail and other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail.

This article is intended for a beginning to intermediate computer user.

Symptoms of the problem

When you try to configure Windows Mail to use a Web-based (HTTP) e-mail account on a computer that is running Windows Vista, you experience one of the following symptoms:
When you try to add a Hotmail account or an MSN account to Windows Mail, you receive the following message:
Information About HTTP E-mail

Windows Mail no longer supports the HTTP servers used by Hotmail and other web-based e-mail providers. Click the Back button to set up a different e-mail account, or see other options for accessing your web-based e-mail.
When you try to use a Windows Live e-mail account or a different Web-based e-mail account in Windows Mail, you cannot send or receive e-mail messages.

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Steps to resolve the problem

Use Windows Live Mail instead of Windows Mail

Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet.

Windows Live Mail works with popular Web-based e-mail services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services.

To install Windows Live Mail, visit the following Microsoft Web site.
http://get.live.com/wlmail/overview (http://get.live.com/wlmail/overview)

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MORE INFORMATION

Windows Mail does support Post Office Protocol 3 (POP3), Internet Message Access Protocol (IMAP), and Simple Mail Transfer Protocol (SMTP) server types.

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APPLIES TO
Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Ultimate
Windows Vista Business 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Home Basic 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Mail in Windows Vista

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Keywords: 
kbresolve kbtshoot kbexpertisebeginner kbprb KB926374

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