Article ID: 926426 - Last Review: October 15, 2007 - Revision: 1.5

Help content may not appear as expected in 2007 Office programs

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SYMPTOMS

When you try to use Microsoft Office program Help in one of the 2007 Microsoft Office programs that are listed in the "Applies to" section, Help content may not appear as expected. Additionally, you may receive one of the following messages in the Help window:
  • Message 1
    Action Canceled

    Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.
  • Message 2
    The page cannot be displayed

    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
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CAUSE

This issue may occur if the Microsoft Windows operating system on which you run the 2007 Office program is not installed on drive C.

For example, this issue may occur if the Windows operating system is installed on drive D.

Note This issue may occur mostly on dual-boot computers.
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WORKAROUND

To work around this issue, install the 2007 Office program on a Windows operating system that is installed on drive C.
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APPLIES TO
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
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Keywords: 
kbhelp kbtshoot kbexpertisebeginner kbprb KB926426
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