Select the product you need help with
The "Presend Callout" event and the "Preupdate Callout" event do not work as expected when the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0Article ID: 926523 - View products that this article applies to. The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM. On This PageSYMPTOMSWhen the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0, you experience the following symptoms.
Symptom 1You use the Microsoft Dynamics CRM 3.0 Software Development Kit (SDK) to create a Presend Callout event for an instance of an e-mail entity. When you run the Presend Callout event, the e-mail message is sent. However, you do not expect the e-mail message to be sent if the PreCalloutReturnValue value is Stop.Symptom 2You use the Microsoft Dynamics CRM 3.0 SDK to create a Preupdate Callout event for an instance of an e-mail entity. When you run the Preupdate Callout event, the e-mail message is updated. However, you do not expect the e-mail message to be updated if the PreCalloutReturnValue value is Stop.RESOLUTION
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 935364 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
(http://support.microsoft.com/kb/935364/
)
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook Collapse this table
Microsoft Dynamics CRM client for Outlook Compatibility Update Collapse this table
Microsoft Dynamics CRM Server Collapse this table
Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.PrerequisitesYou must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:927751
(http://support.microsoft.com/kb/927751/
)
Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirementIf you are prompted, restart the computer after you install the hotfix.Removal informationTo remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB926523$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 832475
(http://support.microsoft.com/kb/832475/
)
Description of the new features in the package installer for Windows software updates
MORE INFORMATIONFor more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
PropertiesArticle ID: 926523 - Last Review: April 3, 2008 - Revision: 2.2
|
Back to the top
