The SQL Server 2005 service pack installation stops unexpectedly, and the following error message is logged in the setup log file: "Unable to install Windows Installer MSP file"

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Article ID: 926622 - View products that this article applies to.
Bug #: 436731 (SQLBUDT)
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SYMPTOMS

When you try to install a Microsoft SQL Server 2005 service pack, the installation stops unexpectedly, and the following error messages are logged in the SQL Server 2005 setup log file:
Error message 1
DateTime Product: Database Services
Error message 2
DateTime Database Services (RTM 1399 ENU) - Failure
Error message 3
DateTime Details: Unable to install Windows Installer MSP file
Additionally, error messages that resemble the following are logged in the SQL9_Hotfix_KB<KB number>_sqlrun_sql.msp.log file.
MSI (s) (10:6C) [13:49:09:099]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (10:6C) [13:49:09:099]: Transforming table Error.
...
MSI (s) (10:6C) [13:49:29:573]: Executing op: ActionStart(Name=CAFTEInstallFTERef.68C6D15C_77E0_11D5_8528_00C04F68155C,,)
MSI (s) (10:6C) [13:49:29:588]: Executing op: CustomActionSchedule(Action=CAFTEInstallFTERef.68C6D15C_77E0_11D5_8528_00C04F68155C,ActionType=1025,Source=BinaryData,Target=InstallFTERef,CustomActionData=C:\MSSQL\MSSQL.1\MSSQL\Binn\FTERef\|D:\sqldata\data01\FTData\)
MSI (s) (10:58) [13:49:29:588]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI93.tmp, Entrypoint: InstallFTERef
FTECa.DLL: INFO: FTE: InstallFTERef(), Entering...
FTECa.DLL: INFO: FTE: GetFTERefInstallParams: FTERef : D:\sqldata\data01\FTData\
FTECa.DLL: ERROR: FTE: InstallFTERef: Fail to create FTERef file: D:\sqldata\data01\FTData\noiseCHS.txt, Err=3
For SQL Server 2005 SP3 CU8, entries similar to the following are also logged:

In Summary.text
 Status                    : Failure
 Log File                  : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB978915_sqlrun_sql.msp.log
 Error Number              : 11032
 Error Description         : Unable to install Windows Installer MSP file
In HotFix.log
 04/18/2010 09:37:21.493 MSP returned 1603: A fatal error occurred during installation.
 04/18/2010 09:37:24.806 Copy Engine: Error, unable to install MSP file: g:\7a400e6fa5c058b602b990\HotFixSQL\Files\sqlrun_sql.msp
 04/18/2010 09:37:24.806 The following exception occurred: Unable to install Windows Installer MSP file  Date: 04/18/2010 09:37:24.806  File: \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp  Line: 807
In SQL9_Hotfix_KB978915_sqlrun_sql.msp.log:
 FTECa.DLL: INFO: FTE: InstallFTERef(), Entering...
 FTECa.DLL: INFO: FTE: GetFTERefInstallParams: FTERef : E:\MSSQL_TIN01\MSSQL.1\MSSQL\FTData\
 FTECa.DLL: ERROR: FTE: InstallFTERef: Fail to create FTERef file: E:\MSSQL_TIN01\MSSQL.1\MSSQL\FTData\noiseCHS.txt, Err=3

Note The setup log file is located in the following folder:
%Windir%\Hotfix\
When this problem occurs, the instance of SQL Server 2005 becomes inaccessible.

CAUSE

This problem occurs because the Ftdata folder does not exist when you install a SQL Server 2005 service pack. For example, you may have manually deleted the folder before the installation. By default, the Ftdata folder is located in the following folder:
SQLServerInstallPath\Microsoft SQL Server\MSSQL.X\MSSQL\FTDATA\
Note SQLServerInstallPath and MSSQL.X represent the corresponding values for the system. You can determine the corresponding MSSQL.X value for a system by determining the value of the MSSQLSERVER registry entry in the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL\

RESOLUTION

To resolve this problem, create the Ftdata folder if the folder does not exist. Then, reinstall the SQL Server 2005 service pack.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 926622 - Last Review: May 18, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Workgroup Edition
  • Microsoft SQL Server 2005 Standard X64 Edition
  • Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Enterprise X64 Edition
  • Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems
Keywords: 
kbtshoot kbexpertiseadvanced kbprb kbsql2005setup KB926622

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