Article ID: 926638 - Last Review: June 19, 2007 - Revision: 2.0

Error message when you install Windows Internet Explorer 7 before you install Windows Small Business Server 2003 R2

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SYMPTOMS

Consider the following scenarios.
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Scenario 1

  1. You start to install Microsoft Windows Small Business Server 2003 R2, or you upgrade Windows Small Business Server 2003 to Windows Small Business Server 2003 R2.
  2. After Microsoft Windows Server 2003 Service Pack 1 (SP1) is installed, you do not insert the Windows Small Business Server 2003 R2 Technologies CD-ROM.
  3. You install Windows Internet Explorer 7.
  4. You finish the installation of Windows Small Business Server 2003 R2.
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Scenario 2

  1. You install Internet Explorer 7 on a computer that is running Windows Small Business Server 2003.
  2. You try to upgrade to Windows Small Business Server 2003 R2.
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Scenario 3

  1. You successfully install Windows Small Business Server 2003 R2, or you successfully upgrade Windows Small Business Server 2003 to Windows Small Business Server 2003 R2.
  2. You install Internet Explorer 7.
  3. You reinstall Windows Small Business Server 2003 R2.
In these scenarios, you receive the following error message on the Component Messages page:
Setup encountered an error while installing the cumulative security update for Internet Explorer. For more information see the log files at C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Log\KB912812.log.
Additionally, when the Windows Small Business Server 2003 Wizard is finished, you receive the following error message :
Setup was not successful
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CAUSE

This problem typically occurs when you install Internet Explorer 7 before you finish installing Windows Small Business Server 2003 R2.
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RESOLUTION

If this is the only message that you receive when you install or upgrade to Windows Small Business Server 2003 R2, the error message is considered a false negative and can be safely ignored. No additional action is required.
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WORKAROUND

To prevent this error message, complete the installation or upgrade of Windows Small Business Server 2003 R2 before you install Internet Explorer 7.
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Microsoft Windows Server 2003 Service Pack 2 (SP2) contains a fix for this problem. When you install Internet Explorer 7 and Windows Server 2003 Service Pack 2 (SP2) before you install or upgrade to Windows Small Business Server 2003 R2, the error message does not occur.

For more information about Windows Server 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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APPLIES TO
  • Microsoft Windows Small Business Server 2003 R2 Premium Edition
  • Microsoft Windows Small Business Server 2003 R2 Standard Edition
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Keywords: 
kbtshoot kbwinserv2003presp2fix kbprb kbexpertiseinter KB926638
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