When a computer that is running Microsoft Operations Manager 2005 enters hibernation, scripts stop responding

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Article ID: 926665 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Operations Manager (MOM) 2005, you are running scripts at the same time that the computer enters hibernation. When the computer restarts from hibernation, the script has stopped responding, and you receive the following error message in the MOM Operator console:
A script hung or exceeded its specified timeout.

RESOLUTION

Hotfix information

A supported feature that modifies the default behavior of the product is available from Microsoft. However, this feature is intended to modify only the behavior that this article describes. Apply this feature only to systems that specifically require it. This feature might receive additional testing. Therefore, if the system is not severely affected by the lack of this feature, we recommend that you wait for the next software update that contains this feature.

If the feature is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the feature.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific feature. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the feature is available. If you do not see your language, it is because the feature is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Momactions.dll5.0.2911.363,199,29614-Nov-200616:37IA-64
Momengine.dll5.0.2911.366,069,05614-Nov-200616:37IA-64
x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Momactions.dll5.0.2911.36902,97613-Nov-200621:50x86
Momengine.dll5.0.2911.361,646,91213-Nov-200621:50x86
Mommsgsx86.dll5.0.2911.3611,07213-Nov-200621:50x86

Installation instructions

To install this hotfix, follow these steps:
  1. Copy the MOM2005-RTM-KB926665-X86-IA64-ENU.msi file to a local folder or to a network shared folder. If you use a network shared folder, make sure that you can access the folder from the computers that require this hotfix.
  2. Run MOM2005-RTM-KB926665-X86-IA64-ENU.msi on each MOM 2005 server in your environment. You can run the file at a command prompt, or you can run the file by using Windows Explorer.
  3. To install this hotfix for the MOM 2005 agent component, use any of the following methods, as appropriate for your situation:
    • Method 1

      Use the MOM 2005 Administrator Console to install this hotfix to MOM 2005 agents with Control Level = Full. To do this, follow these steps:
      1. Make sure that the manual installation of the MOM 2005 agents is approved through the "Pending Actions" folder in the MOM 2005 Administrator Console.
      2. Click the Agent-managed Computers folder in the MOM 2005 Administrator Console, right-click the MOM 2005 agent in the details pane, and then click Update Agent Settings.
      The list of the MOM 2005 agents that can be automatically updated is shown in the Microsoft Operations Manager ServerName\Administration\Computers\"Pending Actions" folder.
    • Method 2

      Manually install this hotfix on each MOM 2005 agent that is set with Control Level = None. These agents are listed in the Microsoft Operations Manager ServerName\Administration\Computers\"Agent-managed Computers" folder.
    • Method 3

      For MOM 2005 agents that were manually installed with Control Level = Full after this hotfix was installed to the MOM 2005 server, use one of the following methods:
      • Method A

        Manually install the hotfix to the MOM 2005 agents.
      • Method B

        Use the MOM 2005 server to install this hotfix. To do this, follow these steps:
        1. Make sure that the manual installation of the MOM 2005 agents is approved through the "Pending Actions" folder in the MOM 2005 Administrator Console.
        2. Click the Agent-managed Computers folder in the MOM 2005 Administrator Console, right-click the MOM 2005 agent in the details pane, and then click Update Agent Settings.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 926665 - Last Review: February 1, 2008 - Revision: 3.2
APPLIES TO
  • Microsoft Operations Manager (MOM) 2005
Keywords: 
kbautohotfix kbfix kbqfe kbhotfixserver kbexpertiseinter KB926665

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