Article ID: 926670 - Last Review: July 19, 2007 - Revision: 2.3

Screen goes black when you switch the screen orientation during slide show playback in Windows Vista or in Windows XP SP2

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SYMPTOMS

On a tablet computer that is running Windows Vista or Windows XP Service Pack 2 (SP2), you play a slide show in Windows Photo Gallery or in Windows Live Photo Gallery. When the slide show is playing, you use the Tablet PC Settings component in Control Panel to change the screen orientation. After you change the screen orientation, the screen goes black.
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CAUSE

This problem can occur with certain hardware configurations.
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WORKAROUND

To work around this problem, exit the slide show before you change the screen orientation, and then restart the slide show.

Note After the screen goes black, you can press ESC to restore the screen.
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APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Windows Live Photo Gallery
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Keywords: 
kbwinliveportal kbtshoot kbprb kbexpertisebeginner KB926670
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