Article ID: 926673 - Last Review: March 15, 2007 - Revision: 1.7

You cannot use a fingerprint reader or another biometric device to log on after you upgrade to Windows Vista

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

Expand all | Collapse all

SYMPTOMS

After you upgrade to Windows Vista, you cannot use a fingerprint reader or another biometric device to log on.

Back to the top

CAUSE

This issue occurs because Windows Vista does not support the Graphical Identification and Authentication (GINA) components that the device requires.

Back to the top

To resolve this problem, log on by using the keyboard to enter a user name and password.

Note If you do not remember the password, you may have to reinstall Windows Vista by using a clean installation that prompts you to create a new account and password.

After you log on, install drivers for the device that are compatible with Windows Vista. Contact the manufacturer of the biometric device to find out if these drivers are available. For information about your hardware manufacturer, visit the following Web site:

http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us)

Back to the top