Error message when you log on to Windows Vista after you upgrade from Windows XP: "Windows Live Sync could not monitor the folder 'C:\Documents and Settings\<UserName>\My Documents' for changes"

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Article ID: 926674 - View products that this article applies to.
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SYMPTOMS

When you log on to Windows Vista after you upgrade the computer from Windows XP, you receive an error message that resembles the following:
Windows Live Sync could not monitor the folder 'C:\Documents and Settings\UserName\My Documents' for changes. Please check that you have permission to access it.
You experience this problem if the following conditions are true:
  • Sync is installed on the Windows XP-based computer that you upgraded to Windows Vista
  • Sync was configured to synchronize the My Documents folder, or another folder that is in the %SYSTEMDRIVE%\Documents and Settings\UserName\My Documents folder in Windows XP.

CAUSE

This problem occurs because of a change in Windows Vista from earlier versions of Windows. In Windows Vista, the My Documents folder, the My Music folder, and the My Pictures folder are not used to store your information. Therefore, the synchronized folder generates an error message when you start Windows Vista.

WORKAROUND

To work around this problem, remove the synchronizations for your My Documents folder, your My Pictures folder, and your My Music folder. Then, re-create these synchronizations. To do this, follow these steps:
  1. On the computer that is running Windows Vista, visit the following Web site:
    https://sync.live.com
  2. Log on to Sync website.
  3. Under Personal folders, click the folder that corresponds to one of the affected synchronizations. For example, click MyDocuments.
  4. Click Remove from Sync, and then click OK.
  5. Repeat steps 3 and 4 to remove all the libraries that correspond to the affected synchronizations.
  6. Remove and then reinstall the Sync program on the Windows Vista-based computer. To do this, follow these steps:

    Remove Sync
    1. Click Start
      Collapse this imageExpand this image
      Start button
      , click Control Panel, and then click Uninstall a program under Programs.
    2. Click Windows Live Sync, click Uninstall, and then click Yes if you are prompted to uninstall Sync.
    3. Collapse this imageExpand this image
       User Account Control permission
      If you are prompted about whether to let an unidentified program access the computer, click Allow.
    4. Follow the remaining steps to uninstall Sync.
    Reinstall and configure Sync
    1. On the computer that is running Windows Vista, visit the following Web site:
      https://sync.live.com
    2. Log on to Sync website.
    3. Click Install Sync, and then click Yes if you are prompted to let the page display nonsecure items.
    4. On the Download page, click Install for Windows under Windows.
    5. In the File Download dialog box, click Run, and then click Run if you are prompted to run the program.
    6. In the Welcome to the Windows Live Sync Setup Wizard, click Next, and then follow the remaining steps in the wizard to install and configure Sync.
  7. Synchronize folders between the Windows XP-based computer and the Windows Vista-based computer. To do this, follow these steps:
    1. On the computer that is running Windows Vista, visit the following Web site:
      https://sync.live.com
    2. Log on to Sync website.
    3. Next to Personal folders, click Create a personal folder.
    4. From the list, click the name of the online computer on which you want to create the folder, and then select the top-level folder that contains the folder that you want to synchronize.
    5. Select the folder that you want to synchronize, and then click Sync folder here.

      Note The My Documents item corresponds to the Windows Vista Documents folder.
    6. Select the online computer with which you want to synchronize.
    7. Select the location.
    8. Choose the synchronization setting that you want, and then click Finish.

MORE INFORMATION

In Windows Vista, the following junction points are not used:
  • %SYSTEMDRIVE%\Documents and Settings\UserName\My Documents
  • %SYSTEMDRIVE%\Documents and Settings\UserName\My Documents\My Music
  • %SYSTEMDRIVE%\Documents and Settings\UserName\My Documents\My Pictures
Note A junction point is a pointer to another folder.

Instead, Windows Vista uses the following junction points to store your information:
  • %SYSTEMDRIVE%\Users\UserName\Documents
  • %SYSTEMDRIVE%\Users\UserName\Pictures
  • %SYSTEMDRIVE%\Users\UserName\Music
In Windows Vista, if you create a My Pictures folder or a My Music folder in your Documents folder, you are prompted to move the contents of that folder to your Pictures folder or to your Music folder, as appropriate.

Note The My Documents junction point, the My Pictures junction point, and the My Music junction point still exist for program compatibility reasons in Windows Vista. However, these are hidden links.

During an upgrade operation, Sync synchronization works as expected for folders that you have configured between computers except for the folders that use the My Documents, the My Pictures, and the My Music junction points.

REFERENCES

For more information about Windows Live Sync, visit the following Web site:
https://sync.live.com

Properties

Article ID: 926674 - Last Review: December 15, 2008 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
Keywords: 
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