Help content does not appear when you click "Help" during the setup of a 2007 Office program on a computer that is running a 64-bit version of Windows XP or of Windows Vista

Article translations Article translations
Article ID: 926707 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
Expand all | Collapse all

SYMPTOMS

You click Help during the setup of a 2007 Microsoft Office program on a computer that is running a 64-bit version of Microsoft Windows XP or of Windows Vista. When you do this, the Help content does not appear.

WORKAROUND

To work around this issue, add the UNC path of the Setup program to the UrlAllowList entry in the registry. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Start Notepad.
  2. Copy and then paste the following text into a new file.
    REGEDIT4
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp] 
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
    "UrlAllowList"="\\\\UNC_path"
    
  3. Name the file 926707.reg, and then save the file to a location of your choice.
  4. Use the Office Customization Tool to run the 926707.reg file before the 2007 Office program is installed.

MORE INFORMATION

For more information about similar issues, click the following article number to view the article in the Microsoft Knowledge Base:
892675 Certain Web sites and HTML Help features may not work after you install security update 896358 or security update 890175

Properties

Article ID: 926707 - Last Review: October 15, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Windows XP Professional x64 Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbexpertiseinter kbhelp kbsetup kbtshoot kbprb KB926707

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com