The Windows Internet Explorer 7 installation program stops responding when you select the "Install the latest updates for Internet Explorer and the Microsoft Windows Malicious Software Removal Tool (recommended)" check box

View products that this article applies to.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

Expand all | Collapse all

SYMPTOMS

When you try to install Windows Internet Explorer 7, the installation program never finishes. The installation program stops responding.

Note Sometimes, it can take 30 minutes or more to install Internet Explorer 7. However, this article describes a situation in which the installation program never finishes.

Back to the top

CAUSE

This problem has been known to occur when you select the Install the latest updates for Internet Explorer and the Microsoft Windows Malicious Software Removal Tool (recommended) check box during the installation of Internet Explorer 7.

Back to the top

RESOLUTION

To resolve this problem, run the Windows Internet Explorer 7 installation program and clear the Install the latest updates for Internet Explorer and the Microsoft Windows Malicious Software Removal Tool (recommended) check box. To do this, follow these steps.

Note Before you install Windows Internet Explorer 7, make sure that your computer meets the requirements for installing Windows Internet Explorer 7. To view the requirements for installing Windows Internet Explorer 7, visit the following Microsoft Web site:

http://www.microsoft.com/windows/downloads/ie/sysreq.mspx (http://www.microsoft.com/windows/downloads/ie/sysreq.mspx)

Double-click the Windows Internet Explorer installation program. If you are prompted, click Run.

Note To download Windows Internet Explorer 7, visit the following Microsoft Web site:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx (http://www.microsoft.com/windows/downloads/ie/getitnow.mspx)
On the Welcome to Windows Internet Explorer 7 page of the installation program, click Next.
Review the license agreement, and then click I Accept.

If you do not accept the terms of the license agreement, we recommend that you do not click I Accept.
Click Validate to validate the Windows installation.
On the Get the latest updates page of the installation program, click to clear the Install the latest updates for Internet Explorer and the Microsoft Windows Malicious Software Removal Tool (recommended) check box, and then click Next.
When the installation program finishes, click Restart Now (Recommended) to restart the computer.

Back to the top

REFERENCES

If you are still experiencing problems that resemble the problem that is described in the "Symptoms" section, the problem may be a different problem than the one that is described in this article. The following articles discuss similar problems that can occur when you try to install Windows Internet Explorer 7:

833301 (http://support.microsoft.com/kb/833301/ ) Microsoft Internet Explorer may stop responding for up to six minutes

884534 (http://support.microsoft.com/kb/884534/ ) Internet Explorer may stop responding when you set the "display" style for the DIV HTML element to "none"

936215 (http://support.microsoft.com/kb/936215/ ) How to troubleshoot Internet Explorer 7 issues in Windows Vista

931278 (http://support.microsoft.com/kb/931278/ ) Internet Explorer 7 may stop responding when you try to resize a frame

If the previous articles do not help resolve the problem, or if you experience symptoms that differ from those described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, follow these steps:

Visit the following Microsoft Web site:
http://support.microsoft.com (http://support.microsoft.com/)
Type the text of the error message that you received or a description of the problem in the Search Support (KB) text box, and then press ENTER.

Additionally, you might want to ask someone for help or contact support. For more information about how to contact support, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)

Back to the top