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Personal information is removed when you save a Word 2007 or Word 2010 document

Article ID: 926801 - View products that this article applies to.

SYMPTOMS

You use one of the following methods to add new personal information to a Microsoft Office Word 2007 or Microsoft Office Word 2010 document:

You add the information by using the Word 2007 or 2010 Quick Parts feature.
You add the information directly to the document's properties.

However, when you save the document, the personal information is removed.

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This behavior occurs after you use the Document Inspector to remove all personal information from the document by using the Document Properties and Personal Information rule. This rule is always used when you save the document. Additionally, the rule removes all personal information from the document.

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RESOLUTION

To resolve this behavior in Microsoft Word 2007 or Microsoft Word 2010, disable the Document Properties and Personal Information rule in the Document Inspector dialog box. To do this, follow these steps:

In Microsoft Word 2007:

Click the Microsoft Office Button, point to Prepare Document, and then click Inspect Document.
Click to clear the Document Properties and Personal Information check box.
Click Inspect.

In Microsft Word 2010:

Click the File tab and click Info, then click the Check for Issues button and click Inspect Document.
Click to clear the Document Properties and Personal Information check box.
Click Inspect.

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