This article describes how to erase all content from your Zune device. Erasing the hard drive will remove all music, videos, pictures, podcasts, and friends that are stored on the Zune device.
Back to the top
To erase all content from your Zune device, follow these steps:
| 1. | Start the Zune software on the computer. |
| 2. | Connect your Zune device by using the Zune Sync Cable. |
| 3. | Click settings, and then click device. |
| 4. | Click Sync Options, and then click Erase All Content. |
| 5. | When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? |
You receive the "Erase All Contents" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.
If you applied a custom background picture, the erase procedure will not remove it.
For more information about how to remove the custom background, click the following article number to view the article in the Microsoft Knowledge Base:
926918 (http://support.microsoft.com/kb/926918/)
After you erase all content from your Zune device, the picture that you applied as the background is still visible
Back to the top
Erase content from a Zune device without using a computer
You can also erase the content from a Zune device without using the Zune software. This method is useful when you want to erase the content but you do not have access to a computer.
Caution No warning or confirmation message will appear on the Zune device when you use this procedure.
To erase the Zune device without using a computer and the Zune Software, follow the steps for the Zune device that you are using:
When the home screen appears, the erase is complete, and you can again use the Zune device.
Back to the top