Help and Support
 

powered byLive Search

Some domain users cannot access Exchange 2003 even though they provide the correct user name and password in Outlook or in Outlook Web Access

Article ID:926945
Last Review:November 6, 2006
Revision:1.2

SYMPTOMS

Members of the Domain Admins group and Microsoft Exchange Server administrators can access mailboxes by using a Microsoft Outlook client or by using a Microsoft Office Outlook Web Access client. However, when other domain users try to access their mailboxes in Microsoft Exchange Server 2003 by using an Outlook or Outlook Web Access, the users cannot access Exchange 2003. This problem occurs even if the other domain users provide the correct user name and password.

Back to the top

CAUSE

This problem occurs if the Everyone group or the Authenticated Users group is removed from the Access this computer from network Group Policy.

Back to the top

RESOLUTION

To resolve this problem, follow these steps:
1.Click Start, click Run, type Secpol.msc, and then click OK.
2.Expand Local Policies, and then click User Rights Assignment.
3.In the right pane, double-click Access this computer from network.
4.On the Local Security Policy Setting tab, click Add User and Group.
5.In the User and group names box, type Everyone, and then click OK two times.
6.Repeat steps 3 through 5 for the Authenticated Users group.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top


APPLIES TO
Microsoft Exchange Server 2003 Enterprise Edition
Microsoft Exchange Server 2003 Standard Edition

Back to the top

Keywords: 
kbexchowa kbprb KB926945

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.