Article ID: 926946 - View products that this article applies to.
You download and try to install an update package for a 2007 Microsoft Office suite. When you do this, the update package does not install the update. Additionally, you receive the following error message:
The installation of this package failed.
This problem may occur when the temporary folder on the computer is encrypted.
By default, the Microsoft Self-Extractor program extracts the installation files for the update package to the %temp% folder. The program then runs the update package's Setup program from this folder.
If the %temp% folder has been encrypted, and if you signed on to the computer by using a standard user account, the update package's Setup program cannot run. Encryption may have been enabled on this folder by the user or by certain tools such as the Microsoft Encrypting File System Assistant (EFS Assistant).
To work around this problem, you must download the update package for the 2007 Office suite, and then manually extract and run the update package's Setup program. To do this, follow these steps.
Note These steps use the My Documents folder on the computer. If the My Documents folder is also encrypted, use a different folder in these steps.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 926946 - Last Review: October 15, 2007 - Revision: 1.9
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