Article ID: 926950 - Last Review: October 15, 2007 - Revision: 2.3 Error message when you try to view a Visio drawing in an e-mail message in Outlook 2007: "This file cannot be previewed"SYMPTOMSIn Microsoft Office Outlook 2007, you receive a Microsoft Office Visio drawing as an attachment to an e-mail message. When you try to view the Visio drawing in the e-mail message, you may receive the following error message:
This file cannot be previewed because there is no previewer installed for it.
Browse for previewers online. CAUSEThis issue can occur if one of the following conditions is true:
RESOLUTIONTo resolve this issue, you must repair the installation of the 2007 Office suite or of Outlook 2007.
For more information about how to repair 2007 Office suites and programs, click the following article number to view the article in the Microsoft Knowledge Base:
924611
(http://support.microsoft.com/kb/924611/
)
How to install and to repair 2007 Office features
MORE INFORMATIONIf either Visio Viewer 2002 or Visio Viewer 2003 is installed before you install a 2007 Office suite or Outlook 2007, the older viewer program will not be removed. However, Visio Viewer 2007 will be installed and then used to open Visio files (drawings, stencils, and templates) instead of using the older version of the viewer program. If Visio Viewer 2002 or Visio Viewer 2003 is later removed, the same problem may occur. In this situation, the 2007 Office suite or Outlook 2007 must be repaired again. | Article Translations
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