Article ID: 926955 - Last Review: October 15, 2007 - Revision: 1.3 Word 2007 may stop responding when you try to use the Define New Multilevel List featureSYMPTOMSWhen you try to use the Define New Multilevel List feature to modify a list in Microsoft Office Word 2007, Word 2007 may stop responding. When this occurs, you receive the following error message:
Microsoft Office Word 2007 has encountered a problem and needs to close. We are sorry for the inconvenience.
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CAUSEThis problem occurs if one of the following conditions is true:
Word 2007 does not support simple lists that were created in Word for Windows 6.0 or in earlier versions of Word for Windows. WORKAROUNDTo work around this problem, follow these steps:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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