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Article ID: 926993 - Last Review: October 31, 2008 - Revision: 7.0

Message on your Zune device: "Screen 5 Contact support"

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SYMPTOMS

You receive the following message on your Zune device:
5
Contact support
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CAUSE

This issue occurs when your Zune device cannot recover from an error.
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THINGS TO TRY

There are two easy things to try that might help with this problem:
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1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Back
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Back button
button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
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zune_restart
2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information, see the following article:

927001  (http://support.microsoft.com/kb/927001/ ) How to restore the Zune device software


If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty:
http://service.zune.net (http://service.zune.net)
If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.
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APPLIES TO
  • Zune Digital Media Player
  • Zune 4GB Digital Media Player
  • Zune 8GB Digital Media Player
  • Zune 16GB Digital Music Player
  • Zune 30GB Digital Media Player
  • Zune 80GB Digital Media Player
  • Zune 120GB Digital Media Player
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Keywords: 
kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB926993
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