Article ID: 926993 - Last Review: October 31, 2008 - Revision: 7.0 Message on your Zune device: "Screen 5 Contact support"SYMPTOMSYou receive the following message on your Zune device: CAUSEThis issue occurs when your Zune device cannot recover from an error. THINGS TO TRYThere are two easy things to try that might help with this problem: Collapse this table
If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net
(http://service.zune.net)
If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.APPLIES TO
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