Article ID: 927012 - Last Review: May 14, 2007 - Revision: 1.4 Error message when you perform a search query after you upgrade to the release version of Microsoft Windows SharePoint Services 3.0: "Your search cannot be completed because of a service error"SYMPTOMSConsider the following scenario. You upgrade a Microsoft Windows SharePoint Services 3.0 Beta 2 Technical Refresh (TR) server to the release version of Windows SharePoint Services 3.0. You turn on the Windows SharePoint Services Search service on the Windows SharePoint Services 3.0 server. On the Manage Content Database Settings page, you associate the content database with a search server. When you visit the Windows SharePoint Services 3.0 site and perform a search query, you receive the following error message: Your search cannot be completed because of a service error. Try your search again or contact your administrator for more information. Event Type: Error
Event Source: Windows SharePoint Services 3 Search Event Category: Gatherer Event ID: 2424 Date: 8/31/2006 Time: 11:52:50 AM User: N/A Computer: ComputerName Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again. Context: Application 'Search', Catalog 'index file on the search server Search' CAUSEThis issue occurs when the service account for the Windows SharePoint Services Search service is configured to use the Network Service account. The search service account must not use a built-in account to access the Windows SharePoint Services 3.0 database. An example of a built-in account is the Local Service account or the Network Service account. RESOLUTIONTo resolve this issue, use a configurable account for the Search Service account. To do this, follow these steps:
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