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A red question mark appears instead of the “Customer” icon for an account or for a contact in the Case: New dialog box in Microsoft Dynamics CRM 3.0
Article ID: 927205 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
In the Customer field in the Case: New dialog box, a red question mark (?) appears instead of the icon for an account or for a contact in Microsoft Dynamics CRM 3.0. This problem occurs if you try to map an attribute that contains account information or contact information for an entity that contains a customer attribute.
When this problem occurs, the account information or the contact information is not mapped as expected. Therefore, you cannot save the entity until you manually change the value that is in the Customer field.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
Steps to reproduce this problem
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards