Article ID: 927393 - View products that this article applies to.
You may experience one or more of the following power management-related symptoms on a computer that is running Windows Vista:
You may experience this issue if one or more of the following conditions are true:
To troubleshoot this issue, follow these steps.
Step 1: Update the computer BIOSVerify that the latest BIOS is installed in the computer. You can use the Msinfo32.exe program to determine the BIOS version. To do this, follow these steps:
Step 2: Examine the BIOS settingsIncorrect BIOS settings may cause startup problems or shutdown problems in Windows Vista. Examine the BIOS settings to determine whether the BIOS is configured correctly. For more information about the correct settings for the computer BIOS, contact the computer manufacturer.
Note Although this is not a common scenario, you may experience computer startup issues if you reset the BIOS configuration to its default settings. Therefore, we recommend that you contact the computer manufacturer before you modify the computer BIOS.
Step 3: Troubleshoot third-party power management programsExamine the computer to determine whether any third-party power management programs are installed. Sometimes, a program that is designed for one particular operating system and BIOS version does not work with other operating systems or BIOS versions. To help troubleshoot this issue, disable or remove power management programs that are not designed for Windows Vista. Visit the program manufacturer's support Web site to help determine whether a particular program is supported for use with Windows Vista.
For information about how to contact computer program manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
Article ID: 927393 - Last Review: August 23, 2007 - Revision: 2.11
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