Help and Support

Xbox 360: The Xbox 360 HD DVD Player cannot read an HD DVD disc, but you do not receive an error message

Article ID:927407
Last Review:April 25, 2007
Revision:2.1

SYMPTOMS

When you insert an HD DVD disc into the Xbox 360 HD DVD Player, you experience the following symptoms:
"Reading" appears for several minutes on the screen.
The HD DVD player cannot read the disc.
Note You do not receive an error message.

Back to the top

CAUSE

In rare cases, certain HD DVDs may not operate correctly. Typically, this occurs because of variations in the manufacturing process or variations in the software encoding of the HD DVD or DVD video software.

Back to the top

THINGS TO TRY

1.Make sure that the Xbox HD DVD Player is correctly connected to the Xbox 360 console.
2.Try a different HD DVD disc.

Back to the top

MORE INFORMATION

For more information and support options for the Xbox 360 HD DVD Player, visit the following Web site:
http://www.xbox.com/support (http://www.xbox.com/support)
Do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Customer Support representative instructs you to.

Do not try any repairs yourself

Do not try to disassemble, service, or modify the Xbox 360 console, the power supply, or any accessory. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Such actions will also void your warranty.

Back to the top


APPLIES TO
Microsoft Xbox 360 HD DVD Player
Microsoft Xbox
Microsoft XBox 360 Video Game System

Back to the top

Keywords: 
kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB927407

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Contact Microsoft
    Phone Numbers, Support Options and Pricing, Online Help, and more.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.