Your Xbox 360 HD DVD Player cannot read an HD DVD disc, but you do not receive an error message

When you insert an HD DVD disc into your Xbox 360 HD DVD Player, "Reading" appears on the screen for about two minutes, but the player does not read the disc. You do not receive an error message.

In rare cases, some HD DVDs may not operate correctly. This might happen because of variations in the manufacturing process or the software encoding of the HD DVD or DVD video software.

1. Make sure that the Xbox HD DVD Player is correctly connected to your Xbox 360 console.
2. Try a different HD DVD disc.

If another HD DVD plays on your player, the problem is probably with the disc. If no HD DVD plays on your player, the problem may be with your hardware. Please continue to the next section.

For more information and support options for the Xbox 360 HD DVD Player, visit the following Web site: Do not take your Xbox 360 console or any accessories to your retailer for repair or service unless an Xbox Customer Support representative instructs you to do so.

Do not try any repairs yourself

Do not try to disassemble, service, or modify the Xbox 360 console, the power supply, or any accessory. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Such actions will also void your warranty.

Additional support

For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: