Article ID: 927408 - Last Review: July 16, 2009 - Revision: 4.11 When using your Xbox 360 Wireless Headset, the headset only works within a short range of your Xbox 360 console or it disconnects frequentlyOn This PageSYMPTOMSThe wireless headset only works within a short range of the console, or it disconnects frequently. CAUSEThis happens for several reasons. For more information, see the "What To Try" section. THINGS TO TRY
To turn on your wireless headset, press the power button. To connect your wireless headset to your Xbox 360 console, press the Connect button on the console. Then, press and hold the Connect button on your wireless headset. Note You must press the Connect buttons within 20 seconds of one another. If you follow these steps and your wireless headset does not work, try the following methods:
MORE INFORMATIONIf these guidelines do not resolve the problem, try resetting the wireless headset. To do this, press and hold the power button for two or more seconds. Turn off your Xbox 360 console, and then repeat the wireless connection steps. Receive more helpFor more information and for support options for your Xbox 360 Wireless Headset, visit the following Web site:http://www.xbox.com/support
(http://www.xbox.com/support)
Note Do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Customer Support representative instructs you to do this. Do not try to repair the wireless headsetDo not try to disassemble, service, or modify your Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Such actions will also void your warranty.Additional supportIf the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:United States customers - Online console
repair
(http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?
redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?
step=repair)
Outside the United States - Online console
repair
(http://www.xbox.com/support/)
For more information about how
to contact Xbox Customer Support directly, please visit the following Microsoft Web
site:Note:
Online console repair service is currently not available in all
countries and regions. http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
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