When using your Xbox 360 Wireless Headset, the headset only works within a short range of your Xbox 360 console or it disconnects frequently

The wireless headset only works within a short range of the console, or it disconnects frequently.

This happens for several reasons. For more information, see the "What To Try" section.

To turn on your wireless headset, press the power button. To connect your wireless headset to your Xbox 360 console, press the Connect button on the console. Then, press and hold the Connect button on your wireless headset.If you follow these steps and your wireless headset does not work, try the following methods:

• The first time that you use your wireless headset, you must connect your Xbox 360 console to Xbox LIVE to obtain the latest Dashboard update. This update contains software that supports your wireless headset. For more information about Xbox LIVE, visit the following Web site:
  http://www.xbox.com/live (http://www.xbox.com/live)
• Move your wireless headset closer to the console.
• Make sure that the battery has a strong charge.
• Keep your console and your wireless headset at least three feet away from large metal objects, such as file cabinets or refrigerators.
• Remove decorations from your Xbox 360 console and your wireless headset, and then try to connect again. Metallic decorations, stickers, or faceplates on your console or on your wireless headset may interfere with the wireless headset.
• Make sure that the front of your Xbox 360 console faces your wireless headset and away from nearby walls.
• If you have four wireless controllers connected to your Xbox 360 console, you must disconnect one of the wireless controllers before you can connect your wireless headset. To disconnect a wireless controller, press and hold the Xbox Guide button for three seconds. Then, turn off the wireless controller. To disconnect a wired controller, unplug the cable from the console.
• 2.4-gigahertz (GHz) cordless phones, wireless networks, wireless video transmitters, microwave ovens, some mobile phones or cell phones, and Bluetooth headsets may interfere with the operation of your wireless headset. If any of these devices are in the same area as your console, unplug those devices, and then try to connect again.

If these guidelines do not resolve the problem, try resetting the wireless headset. To do this, press and hold the power button for two or more seconds. Turn off your Xbox 360 console, and then repeat the wireless connection steps.

Receive more help

For more information and for support options for your Xbox 360 Wireless Headset, visit the following Web site:

Do not try to repair the wireless headset

Do not try to disassemble, service, or modify your Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Such actions will also void your warranty.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: