Troubleshooting your Xbox 360 Wireless Racing Wheel

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Article ID: 927409 - View products that this article applies to.
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Introduction

This article describes several things that you can try if your Xbox 360 Wireless Racing Wheel does not work correctly.

SYMPTOMS

When you use the Xbox 360 Wireless Racing Wheel, the racing wheel or force feedback mechanism doesn't work.

CAUSE

This issue may occur for several reasons. See the solutions below for suggestions about how to resolve issues with the wireless racing wheel.

THINGS TO TRY

You cannot connect the wireless racing wheel to your console

Solution 1: Try to connect to your console

  1. Turn on your wireless racing wheel. To do this, press the Xbox Guide button or the Start button.

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    Press the Xbox Guide button on the wireless racing wheel


  2. Press and then release the connect button on the front of the console.

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    Press the connect button


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    Press the control button


  3. Press and then release the connect button on the racing wheel.

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    Press the connect button on the racing wheel


  4. If the lights around the power button spin longer than 15 seconds after you connect your wireless racing wheel to your console, try these solutions:

Solution 2: Relocate your wireless racing wheel

  • Position your wireless racing wheel close to your console.
  • Make sure your console and wireless racing wheel are at least three feet away from large metal objects, such as file cabinets or refrigerators.
  • Make sure that the front of your console is pointed toward your wireless racing wheel and away from nearby walls.

Solution 3: Remove wireless interference

  • 2.4 gigahertz (GHz) cordless telephones, wireless LANs, wireless video transmitters, microwave ovens, some mobile phones or cell phones, and Bluetooth headsets can interfere with your wireless steering wheel. Turn off or unplug the other devices, and then try to use the steering wheel again.
  • Remove decorations from your console and wireless racing wheel, and then try to connect again. Metallic decorations, stickers, or faceplates on your console or wireless racing wheel may cause problems.

Solution 4: Change the batteries

  • Make sure that the AC power cord is firmly connected. If you use batteries, make sure that the batteries are new or have a strong charge.
  • If you use batteries and these steps do not resolve the issue, turn off your console. Remove and then insert fresh AA batteries or reinsert the Xbox 360 Rechargeable Battery Pack in your wireless racing wheel, and then reconnect the wireless racing wheel.

The force feedback mechanism doesn't work

Force feedback causes your wireless racing wheel to vibrate and shake in reaction to what you are doing in the game and simulates a real steering wheel.

Solution 1: Make sure that the game supports force feedback

Some games might not support force feedback. Check the options of the game, and make sure that the wireless racing wheel or force feedback feature is set up correctly. For more information about a specific game, see the user manual for the game.

If the game supports force feedback, try Solution 2.

Solution 2: Use the AC adapter to power the wireless racing wheel

You can only use force feedback when you use the AC adapter to connect the wireless racing wheel to the console.

If the game supports force feedback, make sure that the Xbox 360 Wireless Racing Wheel is connected to the AC power supply correctly.

To test the AC power supply, follow these steps:
  1. Carefully remove the AA battery pack from your Xbox 360 Wireless Racing Wheel.

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    Remove batteries


  2. Connect the power supply cord to the power input on the back of your wireless racing wheel. When the cord is fully inserted, you will feel the cord stop. Connect the AC power cord to the power supply. When the cord is fully inserted, you will feel the cord stop. Connect the power cord to a standard electrical outlet.
  3. Press and hold down the Xbox Guide button or the Start button until the wireless racing wheel turns on.

Note You might have already received all the necessary software to operate your Xbox 360 Wireless Racing Wheel. If your console is connected to Xbox LIVE or if you are playing a game that was released after January 1, 2007, your console has been automatically updated.

The wireless racing wheel does not turn on

  1. Replace the batteries.

    Note If you are using AA (LR6) batteries with the AC power supply connected to your wireless racing wheel, remove the AA battery pack and try again. If your wireless racing wheel now turns on, the AA batteries may be defective. Replace the AA batteries.

  2. Check your power supply:
    • Make sure that all the cables are correctly and firmly connected.
    • Try connecting the AC power cord to a different AC outlet.

MORE INFORMATION

Do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Support representative instructs you to.

Do not try any repairs

Do not try to disassemble, service, or modify the Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.

Xbox Support

If the steps in the previous section did not resolve your issue, your wireless racing wheel might have to be replaced. For current information about Xbox products and services and support, visit the following website:
www.xbox.com/support

Properties

Article ID: 927409 - Last Review: February 8, 2011 - Revision: 11.0
APPLIES TO
  • Microsoft Xbox 360 Wireless Racing Wheel
  • Xbox
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