Troubleshooting your Xbox 360 Wireless Racing Wheel

Sometimes, your Xbox 360 Wireless Racing Wheel may not work correctly. This article describes a few things you can try if this happens.

When you use your Xbox 360 Wireless Racing Wheel, the wireless racing wheel or force feedback mechanism doesn't work.

This issue may occur for several reasons. For suggestions about how to resolve issues with the wireless racing wheel, see the appropriate section in the "What To Try" section.

The wireless racing wheel doesn't work

Turn on your wireless racing wheel. To do this, press the Xbox Guide button or the Start button. Then, connect your wireless racing wheel to your console. If the Ring of Light (RoL) spins longer than 15 seconds after you connect your wireless racing wheel to your console, follow these guidelines:

• Position your wireless racing wheel close to your console.
• Make sure that the AC power cord is firmly connected. If you use batteries, make sure that the batteries are new or have a strong charge.
• Make sure your console and wireless racing wheel are at least three feet away from large metal objects, such as file cabinets or refrigerators.
• Remove decorations from your console and wireless racing wheel, and then try to connect again. Metallic decorations, stickers, or faceplates on your console or wireless racing wheel may cause problems.
• Make sure that the front of your console is pointed toward your wireless racing wheel and away from nearby walls.
• 2.4 gigahertz (GHz) cordless telephones, wireless LANs, wireless video transmitters, microwave ovens, some mobile phones or cell phones, and Bluetooth headsets can interfere with your wireless steering wheel. Turn off or unplug the other devices, and then try to use the steering wheel again.
• If you use batteries and these steps do not resolve the issue, turn off your console. Remove and then reinsert the AA batteries or the Xbox 360 Rechargeable Battery Pack in your wireless racing wheel, and then reconnect the wireless racing wheel.

The force feedback mechanism doesn't work

Some games may not support force feedback. Check the options of the game, and make sure that the wireless racing wheel or force feedback feature is set up correctly. For more information about a specific game, see the user manual for the game.

If the game supports force feedback, make sure that the Xbox 360 Wireless Racing Wheel is connected to the AC power supply correctly.

To test the AC power supply, follow these steps:

1. Carefully remove the AA battery pack from your Xbox 360 Wireless Racing Wheel.
2. Connect the power supply cord to the power input on the back of your wireless racing wheel. When the cord is fully inserted, you will feel the cord stop. Connect the AC power cord to the power supply. When the cord is fully inserted, you will feel the cord stop. Connect the power cord to a standard wall outlet.
3. Press and hold down the Xbox Guide button or the Start button until the wireless racing wheel turns on.
4. If the wireless racing wheel doesn't turn on, connect the power cord to a different standard wall outlet. Repeat step 3.
5. If the wireless racing wheel doesn't turn on, you may have to replace the power supply. If this is the case, contact Xbox Customer Support.

To obtain the Xbox 360 Wireless Racing Wheel Retrofit part, or for more information and for support options for the Xbox 360 Wireless Racing Wheel, visit the following Web site: Do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Customer Support representative instructs you to.

Do not try any repairs

Do not try to disassemble, service, or modify the Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: