Article ID: 927476 - View products that this article applies to.
When you try to install a 2007 Microsoft Office suite on a 64-bit version of Microsoft Windows Server 2003, the 2007 Office suite Setup program may abruptly exit or crash.
You may also receive the following error message in the installation log file:
Additionally, you may receive the following error when you try to install a 2007 Office suite on a 64-bit Terminal Server:
Error: failed MsiEnumProducts ErrorCode: 2(0x2).
Setup did not complete successfully. We are sorry for the inconvenience.
This problem may occur when the 64-bit version of Windows Server 2003 is running Terminal Services in relaxed security mode. The 2007 Office suite Setup program is only supported when Terminal Services is running in full security mode.
To work around this issue, you must run Terminal Services in full security mode. When you run Terminal Services in full security mode, Terminal Server users will have the same permissions as members of the Users group. To do this, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Alternatively, follow these steps to work around this issue:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If you are using a Retail version of a 2007 Office suite or program, the suite or program may not run. For more information, click the following article number about this issue to view the article about this issue in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/924622/ )Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"
Article ID: 927476 - Last Review: October 15, 2007 - Revision: 3.3
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