You cannot search RTF e-mail messages in Outlook 2007| Article ID | : | 927595 | | Last Review | : | October 15, 2007 | | Revision | : | 1.6 |
SYMPTOMSWhen you perform a search in Microsoft Office Outlook 2007, the search returns no e-mail messages that contain the search criteria. Back to the top
CAUSEThis issue occurs if the following conditions are true:
| • | You upgraded to Windows Vista from Microsoft Windows XP. | | • | Then, you upgraded to a 2007 Microsoft Office suite from an earlier version of Microsoft Office. | | • | Outlook 2007 is configured to use the Rich Text Format (RTF) file type for e-mail messages. Alternatively, you received many RTF e-mail messages. |
When these conditions are true, the RTF file type is no longer registered in Windows Vista. This behavior prevents Outlook 2007 from searching in any RTF e-mail message. Back to the top
RESOLUTIONTo resolve this issue, follow these steps: | 1. | Click Start , and then click Control Panel. | | 2. | In the view pane, click Classic View. | | 3. | Double-click Indexing Options. | | 4. | In the Indexing Options dialog box, click Advanced.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue. | | 5. | On the File Types tab, locate rtf in the Extensions list. | | 6. | If the Filter Description for rtf is either Plain Text filter or Null filter, the RTF filter must be registered. To do this, follow these steps:
| a. | Click Start , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue. | | b. | Type regsvr32 rtffilt.dll, and then press ENTER. | | c. | When you receive the following message, click OK:
DllRegisterServer in rtffilt.dll succeeded. |
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APPLIES TO| • | Microsoft Office Professional Plus 2007 | | • | Microsoft Office Enterprise 2007 | | • | Microsoft Office Ultimate 2007 | | • | Microsoft Office Professional 2007 | | • | Microsoft Office Standard 2007 | | • | Microsoft Office Home and Student 2007 | | • | Microsoft Office Basic 2007 | | • | Microsoft Office Outlook 2007 |
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