You use Microsoft Outlook Web Access to access a mailbox in Microsoft Exchange Server 2003. When you use the display name of a contact to query the contact, you cannot find the contact.

For example, this behavior occurs when you use the following method to query a contact. In Outlook Web Access, you click Contact, and then you click Address Book. Then, in the Find names in box, you click Contact. You type the display name in the Display name box, and then you click Find. However, the contact does not appear.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 (SP2).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Blank.htm	Not Applicable	186	01-Nov-2006	17:51	Not Applicable
Cdo.dll	6.5.7651.58	718,336	01-Nov-2006	17:30	x86
Cdoex.dll	6.5.7651.58	3,945,472	01-Nov-2006	19:05	x86
Ctrl_calendar.css	Not Applicable	1,226	04-May-2005	01:47	Not Applicable
Ctrl_calendar.htc	Not Applicable	8,454	01-Nov-2006	17:52	Not Applicable
Ctrl_calendar.js	Not Applicable	40,024	01-Nov-2006	17:51	Not Applicable
Ctrl_calendarview.css	Not Applicable	5,411	01-Nov-2006	17:51	Not Applicable
Ctrl_calendarview.htc	Not Applicable	12,910	01-Nov-2006	17:52	Not Applicable
Ctrl_calendarview.js	Not Applicable	95,603	01-Nov-2006	17:51	Not Applicable
Ctrl_calendarviewprn.css	Not Applicable	699	04-May-2005	01:47	Not Applicable
Ctrl_calviewdaily.xsl	Not Applicable	12,985	10-Jun-2005	03:13	Not Applicable
Ctrl_calviewmonthly.xsl	Not Applicable	13,112	24-Oct-2006	22:48	Not Applicable
Ctrl_calviewweekly.xsl	Not Applicable	9,359	28-Nov-2005	17:29	Not Applicable
Ctrl_ctxtmenu.htc	Not Applicable	986	01-Nov-2006	17:52	Not Applicable
Ctrl_ctxtmenu.js	Not Applicable	6,281	01-Nov-2006	17:51	Not Applicable
Ctrl_datepicker.htc	Not Applicable	3,565	01-Nov-2006	17:52	Not Applicable
Ctrl_datepicker.js	Not Applicable	44,298	01-Nov-2006	17:51	Not Applicable
Ctrl_formatbar.htc	Not Applicable	6,575	01-Nov-2006	17:52	Not Applicable
Ctrl_formatbar.js	Not Applicable	24,232	11-Mar-2006	02:17	Not Applicable
Ctrl_formatbar20.htc	Not Applicable	26,696	24-Oct-2006	22:48	Not Applicable
Ctrl_freebusy.css	Not Applicable	2,187	01-Nov-2006	17:51	Not Applicable
Ctrl_freebusy.htc	Not Applicable	1,349	01-Nov-2006	17:52	Not Applicable
Ctrl_freebusy.js	Not Applicable	41,870	01-Nov-2006	17:51	Not Applicable
Ctrl_message.htc	Not Applicable	3,068	01-Nov-2006	17:52	Not Applicable
Ctrl_message.js	Not Applicable	21,753	01-Nov-2006	17:51	Not Applicable
Ctrl_message20.htc	Not Applicable	21,958	14-Feb-2006	00:50	Not Applicable
Ctrl_mimeformatbar.htc	Not Applicable	6,636	01-Nov-2006	17:52	Not Applicable
Ctrl_mimeformatbar.js	Not Applicable	14,160	11-Mar-2006	02:17	Not Applicable
Ctrl_notify.htc	Not Applicable	1,352	01-Nov-2006	17:52	Not Applicable
Ctrl_notify.js	Not Applicable	675	04-May-2005	01:47	Not Applicable
Ctrl_poll.js	Not Applicable	7,383	04-May-2005	01:47	Not Applicable
Ctrl_reminder.htc	Not Applicable	1,351	01-Nov-2006	17:52	Not Applicable
Ctrl_reminder.js	Not Applicable	11,235	01-Nov-2006	17:51	Not Applicable
Ctrl_tabpages.htc	Not Applicable	864	01-Nov-2006	17:52	Not Applicable
Ctrl_tabpages.js	Not Applicable	2,319	01-Nov-2006	17:51	Not Applicable
Ctrl_tree.htc	Not Applicable	2,736	01-Nov-2006	17:52	Not Applicable
Ctrl_tree.js	Not Applicable	35,047	01-Nov-2006	17:51	Not Applicable
Ctrl_tree_pf.htc	Not Applicable	2,470	01-Nov-2006	17:52	Not Applicable
Ctrl_tree_pf.js	Not Applicable	33,891	01-Nov-2006	17:51	Not Applicable
Ctrl_tree_pf.xsl	Not Applicable	1,909	14-Dec-2004	20:57	Not Applicable
Ctrl_view.htc	Not Applicable	3,115	01-Nov-2006	17:52	Not Applicable
Ctrl_view.js	Not Applicable	98,036	01-Nov-2006	17:51	Not Applicable
Ctrl_view.xsl	Not Applicable	42,533	14-Dec-2004	20:57	Not Applicable
Davex.dll	6.5.7651.58	1,131,008	01-Nov-2006	18:58	x86
Dlg_anr.js	Not Applicable	7,874	01-Nov-2006	17:51	Not Applicable
Dlg_editname.js	Not Applicable	8,520	04-May-2005	01:47	Not Applicable
Dlg_editrule.js	Not Applicable	27,750	01-Nov-2006	17:51	Not Applicable
Dlg_editsignature.js	Not Applicable	5,979	01-Nov-2006	17:51	Not Applicable
Dlg_gal.js	Not Applicable	26,023	01-Nov-2006	17:51	Not Applicable
Dlg_gallookup.js	Not Applicable	7,239	04-May-2005	01:47	Not Applicable
Dlg_junk.js	Not Applicable	9,848	01-Nov-2006	17:51	Not Applicable
Dlg_movecopy.js	Not Applicable	6,191	01-Nov-2006	17:51	Not Applicable
Dlg_newfolder.js	Not Applicable	3,752	01-Nov-2006	17:51	Not Applicable
Dlg_options.js	Not Applicable	22,710	01-Nov-2006	17:51	Not Applicable
Dlg_recurrence.js	Not Applicable	23,775	04-May-2005	01:47	Not Applicable
Dlg_reminder.js	Not Applicable	37,119	01-Nov-2006	17:51	Not Applicable
Dlg_rules.js	Not Applicable	11,625	01-Nov-2006	17:51	Not Applicable
Dlg_spell.js	Not Applicable	19,547	01-Nov-2006	17:51	Not Applicable
Dlg_taskrecurrence.js	Not Applicable	27,586	04-May-2005	01:47	Not Applicable
Dl_appointment.js	Not Applicable	11,856	04-May-2005	01:47	Not Applicable
Dl_composeapptrecurr.js	Not Applicable	9,381	04-May-2005	01:47	Not Applicable
Dl_composecommon.js	Not Applicable	5,117	01-Nov-2006	17:51	Not Applicable
Dl_composetaskrecurr.js	Not Applicable	17,561	04-May-2005	01:47	Not Applicable
Dl_contact.js	Not Applicable	8,180	21-Feb-2006	02:17	Not Applicable
Dl_folderview.js	Not Applicable	5,208	04-May-2005	01:47	Not Applicable
Dl_junk.js	Not Applicable	5,040	01-Nov-2006	17:51	Not Applicable
Dl_misc.js	Not Applicable	9,340	01-Nov-2006	17:51	Not Applicable
Dl_options.js	Not Applicable	6,917	01-Nov-2006	17:51	Not Applicable
Dl_task.js	Not Applicable	19,638	01-Nov-2006	17:51	Not Applicable
Excdo.dll	6.5.7651.58	3,631,104	01-Nov-2006	19:05	x86
Exoledb.dll	6.5.7651.58	2,612,224	01-Nov-2006	02:58	x86
Frm_attach.js	Not Applicable	5,508	01-Nov-2006	17:51	Not Applicable
Frm_composeappt.js	Not Applicable	37,810	01-Nov-2006	17:51	Not Applicable
Frm_composecdl.js	Not Applicable	17,279	01-Nov-2006	17:51	Not Applicable
Frm_composecontact.js	Not Applicable	36,414	01-Nov-2006	17:51	Not Applicable
Frm_composecontact20.js	Not Applicable	29,040	14-Feb-2006	00:50	Not Applicable
Frm_composenote.js	Not Applicable	19,595	01-Nov-2006	17:51	Not Applicable
Frm_composenote20.js	Not Applicable	17,043	24-Oct-2006	22:48	Not Applicable
Frm_composepost.js	Not Applicable	13,321	01-Nov-2006	17:51	Not Applicable
Frm_composetask.js	Not Applicable	41,156	01-Nov-2006	17:51	Not Applicable
Frm_forwardmeeting.js	Not Applicable	8,018	01-Nov-2006	17:51	Not Applicable
Frm_logoff.js	Not Applicable	696	01-Nov-2006	17:51	Not Applicable
Frm_mimecommon.js	Not Applicable	34,114	01-Nov-2006	17:51	Not Applicable
Frm_mimenote.js	Not Applicable	63,088	01-Nov-2006	17:51	Not Applicable
Frm_mimepreviewpane.js	Not Applicable	5,827	01-Nov-2006	17:51	Not Applicable
Frm_previewpane.js	Not Applicable	3,815	01-Nov-2006	17:51	Not Applicable
Frm_readappt.js	Not Applicable	16,003	01-Nov-2006	17:51	Not Applicable
Frm_readnote.js	Not Applicable	7,705	01-Nov-2006	17:51	Not Applicable
Frm_readpost.js	Not Applicable	6,479	01-Nov-2006	17:51	Not Applicable
Frm_readreports.js	Not Applicable	4,418	01-Nov-2006	17:51	Not Applicable
Frm_readtask.js	Not Applicable	6,727	01-Nov-2006	17:51	Not Applicable
Owaprint.css	Not Applicable	2,696	01-Nov-2006	17:51	Not Applicable
Owastyle.css	Not Applicable	13,586	01-Nov-2006	17:51	Not Applicable
Owastyledl.css	Not Applicable	2,187	01-Nov-2006	17:51	Not Applicable
Pdec.htc	Not Applicable	2,555	24-Oct-2006	22:48	Not Applicable
Pdec.js	Not Applicable	16,069	24-Oct-2006	22:48	Not Applicable
Pdec30.htc	Not Applicable	2,775	01-Nov-2006	17:52	Not Applicable
Pdec30.js	Not Applicable	16,254	01-Nov-2006	17:51	Not Applicable
Preload.htm	Not Applicable	6,310	01-Nov-2006	17:52	Not Applicable
Setupmcl.exe	5.3.18.6	319,304	01-Nov-2006	20:15	x86
Sps.css	Not Applicable	1,399	04-May-2005	01:47	Not Applicable
Style-chs30.css	Not Applicable	394	04-May-2005	01:47	Not Applicable
Style-cht30.css	Not Applicable	381	04-May-2005	01:47	Not Applicable
Style-jpn30.css	Not Applicable	400	01-Nov-2006	01:52	Not Applicable
Style-kor30.css	Not Applicable	378	04-May-2005	01:47	Not Applicable
Style-large30.css	Not Applicable	382	04-May-2005	01:47	Not Applicable
Style30.css	Not Applicable	382	04-May-2005	01:47	Not Applicable
Tf_galfind.xsl	Not Applicable	8,634	26-Jul-2006	15:23	Not Applicable
Tf_messages.xsl	Not Applicable	11,610	14-Dec-2004	20:57	Not Applicable
Tf_twoline.xsl	Not Applicable	10,677	24-Oct-2006	22:48	Not Applicable
Util_addrval.js	Not Applicable	2,114	01-Nov-2006	17:51	Not Applicable
Util_buttons.js	Not Applicable	6,606	01-Nov-2006	17:51	Not Applicable
Util_calendar.js	Not Applicable	4,508	01-Nov-2006	17:51	Not Applicable
Util_calmessaging.htc	Not Applicable	877	01-Nov-2006	17:52	Not Applicable
Util_calmessaging.js	Not Applicable	10,443	01-Nov-2006	17:51	Not Applicable
Util_forms.js	Not Applicable	26,281	01-Nov-2006	17:51	Not Applicable
Util_mimemsg.js	Not Applicable	11,297	01-Nov-2006	17:51	Not Applicable
Util_owa.js	Not Applicable	23,602	01-Nov-2006	17:51	Not Applicable
Util_recipients.js	Not Applicable	18,817	01-Nov-2006	17:51	Not Applicable
Util_view.js	Not Applicable	37,676	01-Nov-2006	17:51	Not Applicable
Vw_calendar.js	Not Applicable	9,846	01-Nov-2006	17:51	Not Applicable
Vw_calendarpart.css	Not Applicable	1,401	01-Nov-2006	17:51	Not Applicable
Vw_calendarpart.js	Not Applicable	830	01-Nov-2006	17:51	Not Applicable
Vw_contact.js	Not Applicable	2,451	01-Nov-2006	17:51	Not Applicable
Vw_dumpster.js	Not Applicable	3,256	01-Nov-2006	17:51	Not Applicable
Vw_message.js	Not Applicable	14,701	01-Nov-2006	17:51	Not Applicable
Vw_messagepart.js	Not Applicable	1,957	04-May-2005	01:47	Not Applicable
Vw_navbar.js	Not Applicable	46,456	01-Nov-2006	17:51	Not Applicable
Vw_search.js	Not Applicable	10,433	01-Nov-2006	17:51	Not Applicable
Vw_task.js	Not Applicable	7,180	01-Nov-2006	17:51	Not Applicable
Vw_taskpart.js	Not Applicable	4,625	01-Nov-2006	17:51	Not Applicable
Webrstr-ara.dll	6.5.7651.58	100,864	01-Nov-2006	19:00	x86
Webrstr-bas.dll	6.5.7651.58	107,008	01-Nov-2006	19:12	x86
Webrstr-brz.dll	6.5.7651.58	111,616	01-Nov-2006	19:02	x86
Webrstr-cat.dll	6.5.7651.58	113,152	01-Nov-2006	19:11	x86
Webrstr-chs.dll	6.5.7651.58	100,864	01-Nov-2006	18:57	x86
Webrstr-cht.dll	6.5.7651.58	100,864	01-Nov-2006	18:59	x86
Webrstr-cze.dll	6.5.7651.58	104,448	01-Nov-2006	19:08	x86
Webrstr-dan.dll	6.5.7651.58	104,960	01-Nov-2006	19:09	x86
Webrstr-dut.dll	6.5.7651.58	114,688	01-Nov-2006	19:03	x86
Webrstr-fin.dll	6.5.7651.58	108,032	01-Nov-2006	19:04	x86
Webrstr-frn.dll	6.5.7651.58	120,320	01-Nov-2006	18:49	x86
Webrstr-ger.dll	6.5.7651.58	117,248	01-Nov-2006	18:47	x86
Webrstr-grk.dll	6.5.7651.58	124,928	01-Nov-2006	19:05	x86
Webrstr-heb.dll	6.5.7651.58	100,864	01-Nov-2006	19:01	x86
Webrstr-hun.dll	6.5.7651.58	113,664	01-Nov-2006	19:11	x86
Webrstr-itn.dll	6.5.7651.58	114,688	01-Nov-2006	18:51	x86
Webrstr-jpn.dll	6.5.7651.58	100,864	01-Nov-2006	18:54	x86
Webrstr-kor.dll	6.5.7651.58	100,864	01-Nov-2006	18:55	x86
Webrstr-nor.dll	6.5.7651.58	103,424	01-Nov-2006	19:09	x86
Webrstr-pol.dll	6.5.7651.58	111,616	01-Nov-2006	19:06	x86
Webrstr-por.dll	6.5.7651.58	114,688	01-Nov-2006	03:07	x86
Webrstr-rus.dll	6.5.7651.58	112,128	01-Nov-2006	19:10	x86
Webrstr-spa.dll	6.5.7651.58	114,688	01-Nov-2006	18:52	x86
Webrstr-swe.dll	6.5.7651.58	105,472	01-Nov-2006	19:07	x86
Webrstr-trk.dll	6.5.7651.58	102,912	01-Nov-2006	19:10	x86
Webrstr-usa.dll	6.5.7651.58	100,864	01-Nov-2006	17:50	x86
Webrstr.dll	6.5.7651.58	100,864	01-Nov-2006	17:50	x86
Wmtemplates.dll	6.5.7651.58	5,593,600	01-Nov-2006	17:50	x86
Exhotfix.cdf	Not Applicable	31,120	01-Nov-2006	23:14	Not Applicable
Exhotfixuninst.dll	6.5.7233.41	13,824	08-Aug-2005	22:02	x86
Updspapi.dll	6.1.22.4	371,936	03-Mar-2005	21:51	x86

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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