Article ID: 927836 - View products that this article applies to.
You connect a digital still camera to a computer that is running one of the following operating systems:
This problem occurs if the camera uses the Microsoft Windows Image Acquisition (WIA) standard to transfer pictures to the computer. Windows Vista and Windows XP SP2 use the Windows Portable Devices (WPD) standard instead of the WIA standard to import pictures and videos. The WPD standard supports many devices and device connectivity options.
To resolve this problem, configure the camera to use the Picture Transfer Protocol (PTP) standard instead of the WIA standard. For information about how to configure the camera to use the PTP standard, see the owner's manual for the camera. Or, visit the camera manufacturer's Web site.
Article ID: 927836 - Last Review: July 18, 2007 - Revision: 2.3
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