Article ID: 927842 - Last Review: April 19, 2008 - Revision: 2.2

You cannot connect to a shared printer when you enable the protected mode in Internet Explorer 7 on a Windows Vista-based Computer

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SYMPTOMS

When you enable the protected mode in Windows Internet Explorer 7 on a Windows Vista-based computer, you cannot connect to a shared printer by using Internet Explorer 7.

CAUSE

This behavior occurs because some registry subkeys are restricted when you enable protected mode in Internet Explorer 7. The registry subkeys make sure that you can connect to a shared printer by using Internet Explorer 7.

Note By default, protected mode is enabled in Internet Explorer 7.

WORKAROUND

To work around this behavior, connect to a shared printer by using the Add Printer Wizard.

MORE INFORMATION

Steps to reproduce this behavior

  1. Start Internet Explorer 7, and then type http://<servername>/<printers> in the Address bar.
  2. Select a printer, and then click Connect under Printer Actions.
In this case, you cannot connect to a shared printer.

APPLIES TO
  • Windows Internet Explorer 7, when used with:
    • Windows Vista Ultimate
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Starter
Keywords: 
kbexpertiseadvanced kbtshoot kbprb KB927842
 

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